12-22-2011
Hello Everyone –

I wanted to take a moment and share a holiday story with you, made possible with the support of Eric Trailer and his team at Absolute Mortgage Banking.

The story goes like this….

I met my clients at an open house on November 12 of this year. The following week, we were presenting, in a multiple offer situation, and won the offer! With much excitement and glee, we were in escrow and seemingly proceeding down the path of a smooth and easy transaction. When, late one night, I received a call only to learn that my clients were presented with a loan condition that would make closing escrow on their new home very unlikely, by the scheduled close of escrow date. I told my clients about Eric and Absolute Mortgage Banking. Explaining that Eric and his team are experienced, local lenders, with a deep understanding of our market who could respond quickly to their needs. They were hopeful.

The next day was November 30 – I contacted Eric and explained my client’s situation. With confidence, he said; sure, of course, he was happy to help.
Later that same day he was in touch with my clients; with E-mails flying and appraisals rushing - we were back on track in the blink of an eye!

Today is December 21 – only twenty-one days after Eric was first introduced to my clients.

Thank-you Eric.

Thanks to your dedication, professionalism and the diligent efforts of you and your team (and perhaps a touch of holiday magic); my clients will have their new home for the Holidays!

We are all thankful.

Happy Holidays to all. May all your dreams come true.


Best Regards,

Linda

6-28-2011
Testimonial on Sue Miller McCasey

Sue was a fantastic person to work with: thoughtful, thorough, prompt, bend-over backwards service. I felt like she really cared about me as a person, and wanted me to get the right new home and the right loan for my circumstances. When we had problems with the appraisal everyone at Absolute Mortgage circled the wagons to resolve the issues as quickly as possible. I'd highly recommend Sue to my friends and have already done so.

Susan Stone Russell

1-13-2011
Dear Bill,

The [mortgage] process was smooth and quick contrary to what many people had told us about getting a home loan. We were pleasantly surprised at how painless the process was. Bill Prainito was very helpful. He returned calls and emails promptly and spent a lot of time walking us through the various documents. Thank you Bill
We would use Absolute Mortgage [Banking] again and we would refer others to you as well.

Vispi Daver and Shirin Cooper

12-2-2010
Dear Eric,

Once again you prove to be “DA MAN”. Many thanks for your help with Jim Farber and Melissa Graviss. They are pleased, as am I. More deals to come.

Grace

11-17-2010
Hi Eric

I am impressed with Absolute Mortgage and I enjoy working with Bill on my refinancing package.
I'd like to add you to my professional network on LinkedIn.

Cass Rhymes

11-16-2010
Hi Eric, Sue and Bill,

We wanted to say thank you for working so hard and efficiently on our behalf. We had no idea the number of hoops you have to jump through these days for a transaction. We know the time pressures of our closing and the uniqueness of Jim's employment made it a high pressure situation but thanks to all of you for getting it done and for getting us a great product. We couldn't have done it without you!

Thank you!
Jim Farber and Melissa Graviss

9-17-2010
Hi Eric

Thanks for a truly awesome job taking care of Melissa & Michael. I have grown very fond of them as we have worked together. They are truly special people who deserve only the best. And I am a happy witness to the fact that they got that from you.

All the best!
Diane O.

9-16-2010
"We have had the good fortune to work with Sue Miller McCasey on several of our home loans. Sue is professional, incredibly knowledgeable about the various loan options, very honest, and organized. While securing a home loan is never an easy task, Sue has consistently made the process, if I dare say, fun. Seriously. She is just a delight in every way."

Lynne C.
Big Sue Fan

8-10-2010
Eric,
Thank you for the extra effort and personal attention you gave! It turly would not have happened without you taking an interest. Enjoy this selection from my personal cellar as my way of saying thanks.

All the best,
Ken Hoyle

8-5-2010
Dear Bill and Eric,
Well, you did it again! My clients, Dave and Nancy, were able to buy their new home only because of you.
Their financing scenario was complicated, and you handled it with ease and as always, professionalism. You made it a breeze from start to finish. When no other bank could, Absolute Mortgage Banking could, and did.
Thank you for yet another masterful job!

Sincerely yours,
Susan

7-16-2010
Hi Everyone,

My clients recently purchased a home for almost $2.4 million & required a very large loan. I recommended Eric Trailer at Absolute. It was not long before I was glad I did— his candid and thorough explanation of their financing options (at 8:00pm no less) made them feel comfortable in increasing their offer to where they needed to be to get the home. But for Eric’s involvement, I doubt that my clients would be packing this weekend.

Unfortunately, as we all know far too well, recent changes in the mortgage industry have made financing a challenge. This is even more true for very large loans. One change, effective July 1, requires some additional paperwork that my clients could not locate. While we tried to work around the requirement, we were not able to meet the closing deadline. This frustrated everyone and the sellers understandably requested a per diem.

My clients found the document request in question to be silly, a sentiment that I shared. They were also upset that they were not given more advanced notice to locate the newly-required paperwork. To alleviate my clients’ frustration, and because I have more dollars than sense, I offered to pay the per diem myself. Without even a request, Eric was able to get the necessary clearance and offered to pay the per diem for me.

Despite days of delay, and very little good news to report, Eric did an admirable job in keeping in contact with me and my clients. We never felt neglected and, in the end, the clients got the house and walked away happy.

Last month I had two closings in which my buyers used their own banks. Irrespective of the fact that both of those transactions closed on time (well, one was one day late), both sets of clients were very dissatisfied with the level of service they received from their banks. They both commented that no one they spoke with seemed to know what was going on. Eric clearly knew what was going on—it was mostly bad news, but at least he knew.

Although I wish I could report a glitch-free transaction like Ms. Barry, I am glad to know that Absolute can respond well to a bad situation. The juxtaposition of my recent experiences show that it is not just the end result that matters, but also the feeling the clients get as they journey through the modern-day underwriting abyss.

Thanks again Eric. Next time, let’s do it Barry style!

Very truly yours,
Michael Repka

7-16-2010
Dear KW colleagues,

I thought you might be interested in this “close call” transaction story. My clients were in escrow to buy a property where the house was in poor condition. Some would call it a teardown, but we know that is often a matter of interpretation. The buyers were getting a conforming loan, and generally one cannot get a conforming loan on a teardown.

The appraisal was ok. So far so good. The underwriter ordered an appraisal review – in this case a desk review, where someone reviews the existing appraisal without going to the property. The review came in at value, which was good, but there was a problem: The reviewer checked the “teardown” box for “highest and best use.”

Normally this would kill the deal. However we were using Absolute Mortgage, and they made an executive decision that this was a good loan and a bad review. They threw out the review, funded the loan, and the deal closed.

Most lenders could not even consider overriding an appraisal review, let alone do it based on a decision by a handful of people in Palo Alto. This illustrates an essential advantage of Absolute Mortgage being locally owned by the people we deal with. It saved my deal.

Wishing you successful transactions,
-Steve

7-16-2010
To my colleagues at Keller Williams,

Ditto Steve Greenbaum's message regarding Absolute Mortgage.

My last REO transaction was also saved and closed earlier than scheduled COE date thanks to Absolute Mortgage’s excellent team work.

Here is my story. My investor client was in escrow with the REO bank. To make the transaction easier and faster to close, my client thought, she would have an automatic advantage having a loan with the same big bank. Moving smoothly with all necessary documents and appraisal which came in higher than the sale price, we were about to release the loan contingency. To everyone’s surprise, the lender added a requirement to clear section 1 before close of escrow. Immediately, we requested the seller (bank) 1) to extend the loan contingency period and 2) to authorize buyer to clear the section 1 before COE. Both of requests were granted by the seller. My buyer was reluctant to do the section 1 clearance due to the age of the building. (Section 1 was not bad… around 4K).

In order to close the escrow safely, my client decided to seek another lender. The first mortgage firm I could think of due to the good reputation among our colleagues and close collaboration with KW was Absolute Mortgage. I contacted Eric Trailer. His team acted very promptly, professionally, and cooperatively. My client obtained the loan within 9 days and closed the escrow 5 days prior to the scheduled COE date.

My client and I cannot thank Absolute Mortgage enough. All I can do is to tell you about my experience so that you, too, someday will have a success story when you are in need of a capable lender.

With best regards,
Tamiko Barry

5-1-2010
Dear Eric,
Thank you for a fabulous lunch and conversation last week.! We were both honored to finally meet you in person - the man who played a major role in bringing our dream home to fruition!
Warm regards,
Noreen and Jeff

4-26-2010
Eric,
Many thanks for your efforts in helping Jeff and Noreeen achieve their dreams of becoming homeowners. It was great working with you. I look forward to lunch!
Best-
W

5 STARS YELP: 3/15/2010

I have to say that Absolute Mortgage Banking is nothing but a top notch firm. I have never had such service and devotion from a mortgage company. I have to personally note, Eric Trailer's dedication and detail to getting us the best rate out there. Even if someone would have come to me with a rate a point lower than what we got (which I doubt could have happened), I would have still gone with Eric. He took such great care of us, that we felt like family. I trust Eric to handle our affairs and look out for us. I highly recommend him as well as this firm.
Connie M

5 STARS - YELP: 2/21/2010

I have used Absolute for all my personal property and business property buys. They are really on the ball when it comes to what is going on in the finance world and that translate to the actual business. They are personable and friendly and overall all my dealings with them have been great. I have referred them many times over and will continue.
Sid W.

5 STARS YELP: 2/18/2010
I'm a Realtor in Palo Alto, and have a choice of a number of mortgage banks that I can refer clients to. I send them to Absolute Mortgage because they are good at working with busy professionals and experienced homebuyers with complex financials. Their team approach means that they are available on weekends or if someone is on vacation, which means a lot in this 24x7 business. Because they were working with Absolute, one of my clients was able to purchase a property last year before it went on the market (I helped a little bit).

I can go on and on, but the best endorsement I can give is that Eric Trailer at Absolute did the mortgages for my own home and an investment property.
Chris I

Dear Bill,
Thanks for handling or refinance.You did a great job considering our requirements, which were tough to fulfill. We appreciate thte extra effort you went through to make it happen, and we look forward to a much simpler ref when our new home is ready!
Sincerely,
Jan & Dorothy XXXXX

Bill,
I want to thank you for all of your help throughout this process. I greatly appreciate your efforts on my behalf. And thanks to you, I'm looking forward to moving into my new home! And I will be sure to pass your name along to all my friends. Many thanks again.
Jenn Lee

Dear Bill,
Thanks so much for all your awesome assistance with Carol and Doug! What an exciting 2nd transaction. for me! :-). I appreciate all you do.
Ava

Dear Bill,
Thank you again for all you assistance, patience and always good advice that you have provided our family this past year. May you have a New Year full of joys.
Best Wishes,
Garth, Joan, Sean, Jake, XXX Lewis

Want to share with you a very positive experience i had with absolute mortgage banking.
From the get go I knew we may have an issue with a house my client decided to buy.
The house is located in a great area of Cupertino but was in a condition that could be problematic for a 20% down buyer who paid over asking, one day after it came on the market.
The team at AMB worked diligently with my client me, and Steve Greenbaum (while i was overseas) and got the appraisal done on the first try and on time.
From that point on AMB was instrumental in getting it funded before the original COE date in an amazing time of 12 business days.
Thanks again for the team at AMB
AVI URBAN,
Keller Williams

Dear Eric,
Thank you for your help, guidance and patience with my refi and the Hewitts, Our terms are great.
I look forward to many more transactions with you.
Regards,
Pam
February 2, 2010

Eric, Yulin
Just wanted to say Happy New Year to both of you, and to say how glad I am to have you as part of my real estate team. You two, and all of AMB, never cease to impress with the quality of information and service you provide. I'm very comforted to know you are available when I need you
Cheers,
Steve (greenbaum)
Keller Williams

Eric Trailer
While we are all thankful for Eric Trailer's participation at last weeks get-together, I am especially thankful to him and Absolute. You see, I had a transaction that was 10 days away from closing before my buyer's (large) bank realized that they could not lend on property that had recently changed hands. In this transaction, the seller had acquired the property, caused significant renovations to occur, and re-listed it for sale within 3 months.
After giving us the conditional approval, which did not make reference to the issue, the bank realized that its internal policy would not permit this sale to go forward. My buyer was disappointed, but ready to walk away.
Fortunately, I called Eric and asking if there was anything he could do. He was familiar with the issue, the internal guidelines and which banks imposed them. He reassured me that he could get us financed in less than a month & he did. It also turned out that the listing agent held Eric in high regards. This was important because he reassured the seller that if Eric said he could do something, you can take that to the bank (so to speak). Now my buyer has a new home, the seller has his cash, and I have a debt of gratitude.
Kind Regards,
Michael Repka